Happy to call MyChildren’s their medical home

When Lucy Rosales received a call saying her 10-year-old daughter, Anjelina, was having an asthma attack at school, she didn’t hesitate about who to reach out to for help.

Lucy Rosales, third from right, with her three children who are each MyChildren’s patients.

“I called MyChildren’s,” Rosales, who runs an in-home daycare and is a single mother of three, said. “The nurse told me to bring her in right away. They took her back immediately after we arrived and got her asthma under control within 30 or 40 minutes. I think that was faster than any emergency room could have done.”

Before the MyChildren’s location opened near her home in Carrollton, Rosales may not have had many other options besides taking her daughter to an emergency room. Costs would have been higher for the family and hospital, and Anjelina’s treatment for a routine emergency may have delayed physicians’ treatment of other people with more serious conditions.

The reason Anjelina would have likely gone to an emergency room is that private pediatric practices often only accept patients with private insurance. She and her two siblings are on the Children’s Health Insurance Program (CHIP), a state program that makes insurance affordable for children whose parents can’t afford private insurance.

MyChildren’s Instead of ER

MyChildren’s pediatric offices are an investment by Children’s Medical Center to provide medical homes for thousands of children on CHIP and Medicaid in the Dallas-Fort Worth area.

“Instead of going to emergency rooms, staying up late at night, potentially missing days from school and parents missing days of work, they’ll have the opportunity to come to our office during the day or in the evening and make sure all their needs are met here,” Dr. Ray Tsai, medical director of MyChildren’s, said.

Rosales heard about her MyChildren’s location when she moved her family to Carrollton. She called them for the first time when Anjelina and her twin brother, Brandon, who also has asthma, were having asthma problems.

“They took us in that day,” she said. “We were treated so well. We didn’t even sit down before they called us back.”

Nearly two years later, Rosales still has nothing but positive things to say.

“If you’re looking for a good pediatrician, go to MyChildren’s,” she said.


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